Welcome to Sports Kinetics Online.
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Product Support and Service
For Product Support please visit:
www.pbmfitness.com.au/service
or Phone: 1300 760 601 (local call charge within Australia)
Shipping
Shipping will be provided by the company that PBM determines to be the best for the area of delivery.
It is important that you keep a copy on the delivery paperwork received form the freight company, and in the event there is an issue, it MUST be noted on the DRIVERS COPY.
Permission to Return
Return Authorisation Procedure
This Return Authorisation [RA] Procedure must be followed for all requests to return product.
For return of Spares - refer to the Spare Parts Procedure.
Please note:
- Please read all warranty terms and conditions.
- No product is to be returned without prior approval and an RA number issued.
- PBM reserves the right to repair any product before replacing it.
- Returns from a customer or dealer will not automatically mean a credit from PBM.
If a product is required to be returned it must be handled in the following manner:
1. Fill out and fax or post the "RA Request" Form or Contact the PBM Service Dept and discuss with the service representative who has been handling the case about returning the product. Contact the service department for a copy of the form. 1300 760 601
2. If PBM is satisfied that all reasonable options have been addressed, the RA will be approved and the service representative will issue an RA Number. PBM will also issue instructions on packing, that needs to be followed and may send packaging if required.
3. Prepare the item for shipping as instructed. Include a copy of your paperwork quoting the RA Number and the Serial Number of the Product. The RA number must be on 2 sides, the end and the top of the box and be visible from all directions. The RA number must also be on the consignment note.
4. Once packaged correctly call the PBM Service Dept to arrange a pick-up. Do not send items unless PBM has arranged the pick-up or unless other arrangements have been authorised by PBM. PBM will not be responsible for unauthorised freight charges.
Freight charges for non-warranty repairs will be invoiced to the customer.
Returns will only be accepted if the RA Number is on the outside of the carton and quoted on accompanying
paperwork, including the consignment note.
Do not add extra product to a Return shipment unless authorised by PBM.
Don’t forget to keep a copy of the consignment note when returning product as proof of dispatch. Insist on a copy if the carrier does not offer a copy. PBM cannot make a claim on your behalf for items that go missing in transit if you do not have a signed and dated copy of the consignment note.
PBM Fitness or the dealers agent will not be responsible for unauthorised freight.
It is very important that the returned items are packed carefully and safely. PBM will not be responsible for damage to customer’s items that has occurred in transit due to poor packaging. PBM will reduce any credit amount equal to the value of the cost of repairs or damage incurred due to poor packaging. If you are not clear on how to package an item, please call PBM 1300 760 601 for advice.
If you are returning a spare part at the same time, please do not combine product and spares on the same RETURN paperwork. This will assist us in processing any repairs or credits in a timely manner.
We will only accept return of merchandise ONLY IF IN ORIGINAL SALEABLE CONDITION and notification is recieved within 7 days of receipt of goods .
Any credit required to be processed will be processed as a reversal of the original payment.
The customer is responsible for the freight charges for any product that is returned that is not under warranty.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. Damaged or short delivery must be noted on the delivery paperwork copy that is held by the freight company.
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